Deposit and Cancellation Information |
DEPOSIT & PAYMENT - We will do our best to confirm your booking within 24 hours. - A 20% deposit is required upon confirmation of your booking which will be charged to your nominated credit card. A receipt for this deposit along with details of the balance due on your booking will be sent to you. - Please note that a booking is not secure until the deposit has been processed. - The balance due on the booking is required in full, 45 days prior to arrival and will be charged to your nominated credit card. A receipt will be sent to you. - For non-refundable bookings full payment is required at the time of booking regardless of when the booking is made. - All payments will be charged in New Zealand dollars (NZD$). - Discover Cook Islands only accepts Master Card and Visa. All credit card transactions will incur a 3% surcharge to cover card processing costs (does not apply to debit cards and prepaid cards).
CANCELLATION - All cancellation requests must be in writing by email or fax. - All cancellations must be acknowledged by return email from Discover Cook Islands. - All bookings are subject to the following cancellation terms and charges: Within 35 days of arrival - 30% of total booking Within 15 days of arrival - 50% of total booking Within 7 days of arrival - 100% of total booking - Refunds will be returned via the same method that the original payment was received. - Certain properties apply their own cancellation policy; a special note has been added to terms & conditions of each holiday package. - We encourage you to please take out travel insurance to cover any eventualities outside your control or that of Discover Cook Islands.
|