We will do our best to confirm your booking within 24 hours.
A 20% deposit is required upon confirmation of your booking which will be charged to your nominated credit card. A receipt for this deposit along with details of the balance due on your booking will be sent to you.
Please note that a booking is not secure until the deposit has been processed.
The balance due on the booking is required in full, 45 days prior to arrival and will be charged to your nominated credit card. A receipt will be sent to you.
For non-refundable bookings full payment is required at the time of booking regardless of when the booking is made.
All payments will be charged in New Zealand dollars (NZD$).
Discover Cook Islands only accepts Master Card and Visa. All credit card transactions will incur a 3% surcharge to cover card processing costs (does not apply to debit cards and prepaid cards).
All cancellation requests must be in writing by email or fax.
All cancellations must be acknowledged by return email from Discover Cook Islands.
All bookings are subject to the following cancellation terms and charges:
Within 35 days of arrival - 30% of total booking Within 15 days of arrival - 50% of total booking Within 7 days of arrival - 100% of total booking
Refunds will be returned via the same method that the original payment was received.
Certain properties apply their own cancellation policy; a special note has been added to terms & conditions of each holiday package.
We encourage you to please take out travel insurance to cover any eventualities outside your control or that of Discover Cook Islands.